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See Brilliantly

Happy family of 3

We aspire to lead the world in innovating life-changing vision and eye care products because when people see brilliantly, they live brilliantly.

Our Business Focus

Our leadership is grounded in cutting-edge innovation and breakthrough technology, transforming the way we treat eye diseases and eye conditions. We have the widest array of eye care offerings in the industry with products organized into two business: Surgical and Vision Care.

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We offer the industry’s most complete line of ophthalmic surgical products, enabling surgeons to achieve the best results for their patients. Our surgical portfolio includes technologies and devices for cataract, retinal, refractive surgery, as well as advanced technology intraocular lenses (ATIOLs) to treat cataracts and refractive errors, like presbyopia and astigmatism. We also provide advanced viscoelastics, surgical solutions, surgical packs, and other disposable products for cataract and vitreoretinal surgery.

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Vision Care

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Vision Care

We are one of the largest manufacturers of contact lenses and lens care products. Our Vision Care portfolio offers a broad range of daily disposable, reusable and color-enhancing contact lenses and a comprehensive portfolio of ocular health products. These include products for dry eye, contact lens care and ocular allergies, as well as ocular vitamins and redness relievers.

Increasing Access to Quality Eye Care
In many geographic locations around the world, a robust, quality eye care system is often limited or not available at all. That’s why we partner with organizations and support programs that help increase access to sustainable eye care for patients around the world. As a result, hundreds of thousands of underserved patients have received quality eye care services they might not have otherwise received.

Responsible Business Practices

We are committed to demonstrating integrity in everything we do. What we do at Alcon is critical to helping people see better; how we operate in the workplace, in the marketplace and in society determines our success as a company. We believe in conducting our business fairly and ethically, consistent with all applicable laws and industry code requirements.

Code of Business Conduct

Our Code of Business Conduct (“Code”) is the foundation of our Integrity and Compliance program. It defines what we stand for and our way of operating. All employees and directors must comply with the requirements of our Code.

Ethics Helpline

As part of our strong culture of open dialogue, Alcon encourages its employees to speak up and expects them to ask questions and report ethics concerns. Employees can contact HR, Compliance, Legal or the Ethics Helpline, a confidential, independent online and phone channel available 24/7 in multiple languages. Concerns may be reported anonymously as per local legislation. For more information, see Alcon.Ethicspoint.com

Contact Alcon


Reception: +27 11 840 2300


Customer Services

Hours: Monday to Friday 08h00 – 16h30
+27 86 112 5266
Orders & Queries: [email protected]


Easy Online Technical Assistance

[email protected]


Technical Services

Tech Help: 0861 947 355
[email protected]



+27 86112 5266 – Select option 2
Account queries: [email protected]



Press the button above to submit your product complaint or adverse event. Upon receipt of your notification, we will contact you as soon as possible to check the availability of the product and to provide you with the necessary sample collection instructions. Please wait for these instructions before returning the product. You can also submit your product complaint or adverse event at [email protected].

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